FAQ Frequently Asked Questions

What is this site?

What is the LawHelp Interactive?

This Web site helps people fill out legal documents. You will be asked questions, and then your answers are used to fill out a form.

Who is this service for?

This site is for low-income people, who can't pay for legal assistance, and their non-profit advocates. Commercial use is strictly forbidden.

Does it cost anything to use this site?

No.

Where are the forms?

Start at LawHelp.org. Find the form that you want to fill out. You will be sent to this site if the form is available to fill out online.

You can't find any forms at LawHelpInteractive.org. You must start at LawHelp.org.

As an example, if you are looking for divorce forms for Montana:

  1. Go to LawHelp.org.
  2. Click Montana. You'll go to MontanaLawHelp.org.
  3. Click "Families and Kids".
  4. Click "Dissolution (Divorce)".
  5. Click "Dissolution Forms (Interactive forms)".

 

What do I do once I've found a form?

 

  1. Answer the questions.
  2. Click Submit.
  3. Download your document.

Do you give legal advice?

No. This Web site provides legal information, not advice. No lawyer/client relationship is formed. No person is reviewing how you answer questions or if the documents are right for you. If you have questions or want to know if a document is right for you, talk to a lawyer.

Who runs this site?

This site is a program of Pro Bono Net and the Ohio State Legal Services Association, under a grant from the Legal Services Corporation. HotDocs Server has been donated by LexisNexis.

The forms are from local legal aid organizations, pro bono programs, and courts.

Is the system secure?

Security precautions are being taken with the server. Your communications with the system and your answer files stored on the system are encrypted. See our Privacy Policy. But keep in mind that this service is on the public Web - we can't guarantee constant availability or absolute security. Don't wait until the last minute to access our site for a needed document. Don't store critical data here that you don't have elsewhere.

What else do I need to know?

Can you please summarize the legal terms in plain English?

This is an overview of the terms governing your use of this web site. We remind you that you use this web site under the conditions specified in our Terms of Use; and our Privacy Policy. This guide is not a substitute for those documents, and you should read and understand both before using this Web site.

This Web Site is intended for use by low-income individuals and their not-for-profit advocates to obtain legal information.

This Web Site is no a substitute for a lawyer.

You use this Web Site at your own risk.

Under no circumstances are we responsible or liable for what you do with the information from this web site.

How do I use this site?

Do I need to register?

You do not need to register to use the system as a self-helper or an advocate. You will still be able to fill out forms and print them. But registering allows you to save your answers and use them again later. (Template providers and organizational administrators must register and require pre-approval.)

Can I use the system anonymously?

Yes.

Do I need to provide any personal information to register?

You will need to provide your full name and an email address.

Will my email address be shared?

No. See our Privacy Policy.

Are my documents saved on the system?

No. Only your answers are stored on the system and only if you are a registered user and choose to save your answers. If you have chosen to save your answers, you can re-generate your documents.

Can I change the information in my documents?

If the documents are word processor documents (not PDF), you can edit them in any word processor like Microsoft Word or Corel WordPerfect. You can also use WordPad that is installed with most versions of Windows. PDF documents cannot be edited. If you are a registered user, you can also re-run the template interview, change your answers, and re-generate your documents.

I see some blank lines in my document. What do they mean?

It probably means that you have not answered all questions in the interview. If you are a registered user, re-run the template, load your saved answers and check to make sure you answered all questions.

Can I delete my answer files?

Yes. And you should once they are no longer needed. Login to the system and click on "Manage Answer Files". Then click on the Delete link next to the answer file you would like to delete.

How long are my answer files kept?

Answer files are usually saved on the server for at least sixty days since they were last used. After that, they may be deleted, without warning.

Who else can see my answers?

No other users can see your answers unless they have your user id and password or you choose to share your answers with another person. In rare circumstances, a court of law may compel us to share your information with a law enforcement agency or others. See Privacy Policy

Can I send you legal questions?

No. We can't respond to questions about your particular case or the appropriateness of any specific form to your circumstances.

I am not sure if my forms are appropriate. Is there someone I can call?

You should contact an lawyer in your state. Consult the web site in your state that provides links to free legal resources, namely the one you used to access our service.

What can I do on my end to protect my information?

Choose a password that others, including potential adversaries such as spouses or former spouses, are unlikely to guess. Use both letters and numbers. Especially when accessing our site from a computer in a public location like a library or court, be sure to log out when done, close all browser windows, don't save files on the local hard drive, and don't leave printed documents behind. Be aware that evidence of your computer use can remain behind in history and cache files.

What if I have a problem with this site?

What kind of computer and software do I need?

Your computer needs to be running Internet Explorer 6 or higher and be connected to the Internet. Your browser must accept cookies.

In order to edit and print assembled word processor documents, you need to have Microsoft Word, Corel WordPerfect, or some other program that can handle RTF files.

In order to view and print assembled PDF forms, you need to have Adobe Acrobat Reader, which is available as a free download from Adobe.

What local settings might I need or want to change?

To have Internet Explorer launch Word as a separate application when downloading an assembled document, you need (at least in Windows 98) to go to Start | Settings | Folder Options | File Types, scroll to Microsoft Word document, click Edit, and uncheck Browse in Same Window.

I forgot my password. What do I do?

Click on the link on the login page and your password will be sent to the email address you registered with.

Can I report an error message?

Yes. Use the contact form. Be very specific and say what the error and error message were.

Where can I find legal help?

Try Lawhelp.org. It contains listings of pro bono and legal services programs listed by geographic area along with relevant self-help information. You can also try www.findlegalhelp.org.

What is LiveHelp?

Having trouble using Law Help Interactive? Use LiveHelp and ask a LawHelpInteractive.org Web site specialist for help.

What is LiveHelp?

LiveHelp helps you use Law Help Interactive.
You talk with a Law Help Interactive specialist by typing your question. Your question is sent immediately to the Web site specialist, and the Web site specialist quickly sends you the location of the information that answers your question. (This is also called chatting or instant messaging.)

LiveHelp is a nationally coordinated program run by Pro Bono Net.

Who will I chat with?

You will be chatting with Pro Bono Net staff. The staff have been trained to help find information and answer questions about Law Help Interactive.

Who may use LiveHelp?

LiveHelp is a free service for visitors and template providers of LawHelpInteractive.org. Anyone seeking help using Law Help Interactive is encouraged to use this LiveHelp Service.

What if LiveHelp is not available?

If LiveHelp is not available, you can still ask for help. You can send a message via offline survey with your email address and question. Simply click on the LiveHelp button and a pop-up box containing the survey will be presented to you so that you may submit your question. A LawHelpInteractive.org specialist will email you the information in 1-2 business days.

How does LiveHelp work?

LiveHelp is convenient and easy to use. Just click on the "Live Help" button on any page on LawHelpInteractive.org to begin.

You do not need to download or install software.

For help using LiveHelp, see Having trouble using LiveHelp?

What types of questions can I ask?

LiveHelp will assist you in using the LawHelpInteractive.org website. Law Help Interactive is a program of Pro Bono Net and the Ohio State Legal Services Association, under a grant from the Legal Services Corporation. HotDocs Server has been donated by LexisNexis.

Content on this web site has been provided by local legal aid organizations, pro bono programs, and courts.

We will do our best to answer your questions or direct you to a resource where you can get more help.

We can't give legal advice, and we can't tell you what to do to solve your legal problem.

Please read our Privacy Policy for more information.

What does LiveHelp cost?

LiveHelp is free! We offer LiveHelp as a service to Law Help Interactive visitors.

What personal information do we ask for?

You don't need to give us any personal information to use LiveHelp. However, if you leave a message when LiveHelp is not available, you must give us an email address for us to answer your question.

Read our Privacy Policy for more information.

Is LiveHelp Section 508 compliant?

LiveHelp uses LivePerson's Timpani software, which meets all current guidelines for compliance with Section 508 of the U.S. Rehabilitation Act (29 U.S.C.-794d) and ADA Guidelines.

The LivePerson software is designed to work with standard assistive technology hardware (such as specialty keyboards and Braille readers) as well as operating system technologies (such as stickykeys and mousekeys.)

For more information about LivePerson and accessibility, please visit the LivePerson Web site.

Having trouble using LiveHelp?

You don't need to install any software or plug-ins to use LiveHelp. You do need an Internet connection and one of the following Web browsers:

You must have Java / JavaScript enabled on your browser to use LiveHelp.

 

Last revised March 2011